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Find answers to common questions
New to Esaalat?
Read the full step by step guide
Getting Started
New to Esaalat? Start here
Account & Plans
Manage your subscription and settings
Payments & Verification
How payments get verified
Security & Privacy
Keep your account safe
API & Integration
For developers and businesses
Troubleshooting
Common issues and solutions
Plans & Billing
Understanding costs
Getting Started
What is Esaalat?
How does Esaalat work?
How do I create an account?
What do I need to get started?
Which wallets are supported?
Do my customers need an Esaalat account?
Account & Plans
What plans are available?
Is there a free trial?
How do I subscribe or renew?
Can I upgrade or downgrade my plan?
What happens if my plan expires?
Can I delete my account?
Payments & Verification
How does my customer pay me?
What is the transaction reference?
How does the SMS monitoring work?
What if the customer pays the wrong amount?
What are unmatched payments?
How long does a payment order stay open?
Where can I see my payments?
What are access points, and why should payments go through them?
Security & Privacy
Is my information safe with Esaalat?
Why does the app need SMS permissions?
What is two-factor authentication (2FA)?
Who can see my payment data?
What happens if my monitoring phone is lost or stolen?
API & Integration
How do I integrate Esaalat into my website or app?
Where can I find the API documentation?
Can I test before going live?
What are webhooks and do I need them?
Troubleshooting
A payment isn't being verified. What should I check?
My device shows offline. What do I do?
The customer paid but nothing appeared. Why?
I didn't receive a verification email
The website or app isn't working properly
Plans & Billing
How much does Esaalat cost?
Are there any hidden charges?
What happens if I don't renew?
Do you charge my customers anything?
Help Center - Esaalat Support